01 / Urgent
Service issue
A service is unavailable, data is at risk or a critical team is unable to continue. Call us for a time-sensitive outage.
For current clients
Let’s get the work moving again.
Tell us what’s happening and we’ll help find the right next step. The support team will acknowledge requests within our published support hours.
How can we help?
Put your request in the right hands.
02 / Guidance
Product question
Ask about a feature, role, workflow or how to complete a task in your product.
03 / Improvement
Change request
Share an improvement idea or a change in process. We’ll help assess impact, effort and the best route.
04 / Coordination
Account or project
Get help with access, a current delivery, a handover or a partnership question.
Send a support request
Give us enough context to help quickly.
Share what you expected, what happened and the impact on the work. Please do not include passwords or unnecessary sensitive personal data.
Useful incident details
- Product name, page or workflow affected
- What you were trying to do and what happened instead
- When it began, including your time zone
- How many people or teams are affected
- Steps to reproduce and any visible error wording
- Safe screenshots with personal or confidential information removed
Support hours: Monday to Friday, 09:00–17:30 UK time, excluding UK bank holidays. For a service outage during those hours, call +18285499159.
Your support request has been received. The team will follow up during support hours.
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Direct contact
For urgent issues, speak to a person.
Phone support is for urgent service issues and is available during published support hours.
Unit 2 Hillside Farm House Hillside Lane, Great Amwell WARE - SG12 9SH United Kingdom (GB)ForgeLayer Studio · Great Amwell, UK